








Frequently Asked Questions
Shipping Methods
We offer door-to-door delivery of the carpets you order.
Orders will be shipped from Turkmenistan via air transportation. After your carpet arrives in your country, it will be delivered to the relevant transportation company and cargo tracking information will be shared with you.
Shipping Delays:
While we aim to deliver within the stated time frame, delays may occasionally occur due to unforeseen circumstances. We will stay in touch and work with the shipping provider to resolve any issues promptly.
For more detailed information, please visit our Shipping Policy page.
Tracking Your Order
After shipment, we will keep you informed via email to track the journey of your rug. We also monitor shipments daily to ensure smooth delivery.
Delivery Time
Orders are typically processed and shipped within 1 business day after payment is received. After your order is shipped, it will usually arrive in 3 to 7 business days.
How do I care for my handmade rug?
During the weaving process, handmade rugs remain on the loom for an extended period. Over time, this can lead to a buildup of microscopic dust particles within the fibers — often invisible to the naked eye. As the rug is used, these particles gradually rise to the surface. With regular vacuuming, these fine particles are removed, revealing the rug’s true colors and natural vibrancy.
Unlike mass-produced carpets, handmade rugs don’t wear out with use — in fact, they get better. As you walk on them and care for them properly, the fibers become softer, the colors deepen, and the rug develops even more character. With the right maintenance, a handmade rug doesn’t just last — it becomes more beautiful and valuable with time.
If you're storing your wool rug for an extended period, it’s important to let it breathe. Every 3–4 months, take the rug out, lay it in the sun for a few hours, and allow it to air out. This helps prevent moisture buildup, discourages moths, and keeps the wool fibers fresh and healthy. Proper storage and occasional sunlight can significantly extend the life of your rug.
Returns & Exchanges
Since shipping is one-way and costs are significant, we do not offer returns or exchanges. To ensure your satisfaction, we send detailed videos and photos of the rugs before shipping.